BTG consultants supported, documented, and upgraded Kronos Business Intelligence tools for a major Phoenix, Arizona hospital with 5,000 employees — delivering certified expertise, training, and a full knowledge transfer.
Client Overview
Client: Major Hospital in Phoenix, Arizona — 5,000 employees
Boomer Technology Group focuses on Human Capital Management, Human Resources, and Payroll Software, including Change Management and Vendor Management services. Our team also provides global digital transformation initiatives.
The Challenge
The client needed expert assistance with the system support, documentation, and upgrade of their Kronos Business Intelligence (BI) tools. Their internal team lacked the certified expertise to execute the upgrade safely while maintaining operational continuity for a large healthcare environment.
Our Resolution
BTG provided the client with certified Kronos consultants to support and upgrade their system end-to-end, ensuring minimal disruption to hospital operations.
Results Delivered
- ✅ Reviewed, tested, and implemented Kronos BI Tools successfully
- ✅ Trained hospital staff and provided 2 weeks of Hypercare / Help Desk Support (Level 2)
- ✅ Documented all configurations and delivered a full knowledge transfer to Application Administrators
- ✅ Re-engineered troubleshooting and analysis procedures for long-term operational efficiency
- ✅ Provided SQL scripts for ongoing troubleshooting and auditing
- ✅ Delivered historical analysis of the most common system issues and high-volume help call items
Platform
Kronos Workforce Central® — Version 7.0.18
Why BTG?
Boomer Technology Group brings certified, senior-level consultants who specialize in Kronos / UKG implementations, upgrades, and support. We embed with your team, transfer knowledge, and leave your staff empowered — not dependent.
"People + Process + Technology = We make your dreams come true!"
Contact us today: sales@boomertechnologygroup.com | (732) 800-2058