A major Phoenix-area hospital with 5,000 employees needed certified support for their Kronos Business Intelligence tools. BTG delivered a full system upgrade, staff training, and comprehensive knowledge transfer.
Client
Major Hospital in Phoenix, Arizona, with 5,000 employees.
Issue
The client needed assistance with their system support, documentation, and upgrade of their Kronos Business Intelligence tools. Their existing team lacked the specialized expertise required to manage the complexity of the Kronos BI environment at scale.
Resolution
BTG provided the client with certified consultants to support and upgrade their system, ensuring minimal disruption to operations and a smooth transition.
Results
- Reviewed, tested, and implemented the client's Kronos BI Tools end-to-end.
- Trained hospital staff and provided 2 weeks of Hypercare / Help Desk Support (Level 2).
- Documented configurations and delivered full knowledge transfer to the client's Application Administrators.
- Re-engineered troubleshooting and analysis procedures to improve long-term operational efficiency.
- Provided SQL scripts for ongoing troubleshooting and system auditing.
- Delivered historical analysis of the most common system issues and high-volume help desk call items, enabling proactive support planning.
Boomer Technology Group specializes in Kronos / UKG Workforce Central and Dimensions implementations, upgrades, and production support. Contact us to learn how we can help your organization.